Resources for Customer Consultants

The Customer Consultants section of the CreditSmart website has been specifically designed for call centre staff, accountants, mortgage brokers, financial counsellors and others who advise consumers regarding their rights and how to fix issues themselves. 

In this section you will find a range of tools and tips to help you to assist consumers to understand the basics of credit reports and how they can proactively manage their credit worthiness, including a generic sample credit report and accompanying guidelines, tips to help consumers find and fix errors on their credit report for free, frequently asked questions, educational opportunities, and links to relevant legislation.