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Consultant Resources

Consultants play a critical role in helping consumers understand the credit reporting system. 

Use these resources to improve your own knowledge of credit reporting and credit health and as a reference when assisting a consumer with their credit reporting or credit health query.

Easy English leaflets

FINANCIAL HARDSHIP

Help if you cannot pay a loan

Size: 2.1 MB Download

LATE PAYMENTS

How to get help with late loan payments

Size: 1.8 MB Download

TEMPORARY FINANCIAL HARDSHIP ASSISTANCE

Temporary support if you cannot pay a loan

Size: 2 MB Download

VARIATION FINANCIAL HARDSHIP ASSISTANCE

Permanent support if you cannot pay your loan

Size: 2 MB Download

TIME TO SELL

About 'time to sell' hardship arrangements

Size: 2 MB Download

Credit reporting

LEGISLATION

Privacy Act & Credit Reporting Code

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COMPREHENSIVE CREDIT REPORTING

Information sheet

Size: 317 KB Download

Things to know

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REPAYMENT HISTORY INFORMATION

Tips to explain RHI

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Managing your credit

FIXING ERRORS ON YOUR CREDIT REPORT

Information sheet

Size: 379 KB Download

Processes & obligations

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BUY NOW PAY LATER

BNPL Information sheet

Size: 571 KB Download

Buy now pay later explained

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CREDIT SCORES

Know your credit score

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Improving your credit score

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Understanding financial hardship

FINANCIAL HARDSHIP HUB

Financial hardship

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Tips and tricks

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LATE PAYMENTS

Information sheet

Size: 5.3 MB Download

How to look good to lenders

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Video explainer

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TYPES OF HARDSHIP ARRANGEMENTS

Temporary arrangement

Size: 7.7 MB Download

Variation arrangement

Size: 6.7 MB Download

DEBT WAIVER & YOUR CREDIT REPORT

Information sheet

Size: 3.4 MB Download

TIME TO SELL ARRANGEMENT

Information sheet

Size: 3.7 MB Download

Bankruptcy & debt agreements

BANKRUPTCY & YOUR CREDIT REPORT

Information sheet

Size: 235 KB Download

Important to note

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DEFAULT LISTING

Impact on creditworthiness

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Financial abuse

FINANCIAL ABUSE

Financial Abuse Support

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